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Reviews & Case Studies  
 
 

Reviews & Case Studies

In this section we provide reviews from our service users & examples of case studies on what difference we are making to the individuals we help. The names in the case studies have been changed to protect the identity of our service users.
 
Reviews
 
2018

"I felt that someone was listening to me and giving me the space to think and understand that the decision is mine and I do not have to involve my entire family. I have now seen my GP and am starting counselling." (Service-user in her 20s deciding about seeking an abortion)




2018

"You helped me to cope with my marital problems and helped me to see a light at the end of the tunnel...I believe I have been empowered and supported enough to make a decision concerning my life in order to take care of my mental health and well-being for the better." (Service-user married for 3 years in a coercive relationship)




2018

"Thank you for your help but also for listening and not judging me." (Service-user)




2018

"I just wanted to thank you so much for helping my girlfriend, I almost cried out of happiness - bless the MWNUK team - you are incredibly helpful and have pure hearts." (Service-user)






2018

"Thank you so much for sending the Case Worker to our school to help the mum experiencing domestic violence. She has been an invaluable asset; I don't know what the mum and her children would have done without her help. I am so impressed." (School Parent Support Worker)




2017

"When I first contacted you I did get cold feet but you continued to ask if I was okay and were really reassuring. I was given good advice and also offered counselling, which is helping me a lot. I am glad you are there for us and it is nice to have a service (in) which we are understood culturally." (Service-user in her 40s who is survivor of domestic violence)




2017

"Thank you very much for intervening and assisting me. I had found it so difficult as I didn't speak English properly. I was able to sort out my payment arrears and get additional support for my daughter. This has really helped with the stress I am under." (Service-user with a child with a disability needing a care package assessment)




2017

"I have been supported from day one with kindness, legal advice, support and general good advice about what to do with my life. My life is finally moving forward and the helpline has had a big hand in that. Without them I do not know where I would be. When I have my life back I hope I can repay them by supporting the work that they do." (Service-user in her 20s who is a survivor of forced marriage / trafficking / domestic violence)




2016

"I don't know what I would have done if you hadn't been there to support me through this crisis. Remembering the past has always been a haunting experience. You were able to find me safety and support and empower me to make real life choices by understanding what services were able to support me. This direction has also helped me spiritually to re-focus." (Service-user)




2016

"I thought it was impossible so I never took anything seriously because it was all such a mess. It's made me think more positively about things, and that people in these kinds of organisations do their best to help and make a difference. For that I am truly grateful." (Service-user)




2016

"I have received really consistently good support from the staff on the helpline and would definitely recommend it to others...Even when I am angry and crying, I know the staff are there to listen to to me...and care. Thank you for all the support you have provided." (Service-user)




2016

"I know I didn't want you to call the police, but thank you...I don't know what would have happened if you didn't. I am thinking of my future in a more positive way now...and I feel strong enough to say no." (Service-user)




2015

"Thank you to all at MWNUK. You all played a key part in the rescue of four vulnerable people from dreadful circumstances." (Hope for Justice)






2015

"I know what I need to do and you have helped me to realise I need to do it." (Service-user) 




 
Case Studies
 
 
 
2018
 
ABORTION (2018)
Raheema, was in her 20s and wanted to talk about her feelings in relation to having an abortion. She was struggling with the decision because of her faith. She was also getting pressure from family who were trying to influence her decision. Helpline staff talked through her options and gave her more clarity what her faith says / does not say on the issue providing information on the different interpretations so she could make an informed decision by herself given her personal circumstances. The team helped Raheema to recognise that it was important that she made the decision herself and not to be emotionally blackmail by others into a decision that would affect her forever.





DOMESTIC ABUSE - COERCIVE CONTROL (2018)
Nisbah was in her 30s and had been married for three years and shared how her experiences in her marriage were making her very unhappy and depressed. Over a series of telephone conversations, she revealed how her finances and contact with family and friends was restricted by her husband. She also shared how he would regularly belittle her and verbally abuse and threaten her unless she complied with his numerous demands. The helpline worker helped her to recognise that her treatment amounted to coercive control and that it was domestic abuse. She was provided with information about support available including what action she could take. 





HONOUR BASED VIOLENCE (2018)
Kejal is a 17 year old Kurdish girl. She made contact because she was worried that about being subjected to violence and being sent to Iraq. She had been sent abroad to live in Iraq with extended family members for a few years previously as a punishment for behaviour considered inappropriate by her parents. At the time social services had been involved but had failed to safeguard her and therefore did not trust social services to support her now things were escalating again. 

Kejal had been brought back to the UK about a year ago and had enrolled on a college course. However, recently her parents had become suspicious that she was in a relationship. Kejal was worried about the consequences of this and was worried about being sent back to Iraq and her mother had also made threats about killing her. One day the situation escalated, and it was not safe for Kejal to return home after college. However, Kejal had no money, no safe place to go to and all her belongings were at her parent's house. 

The helpline staff found a refuge and arranged travel to it as well as arranging essential essentials items such as toiletries and clothes to be bought using the Hardship Fund. The helpline involved the college safeguarding / pastoral care, police and the social services. Due to the high-risk nature of the case, Kejal was supported to change college and referred to the Multi-Agency Risk Assessment Conference (MARAC) where appropriate safeguarding measures were put into place. 

Kejal was contacted after 3 months. She had not returned to her family home and is living her life without restrictions and feels much happier. However, because Kejal had to move away from her siblings, friends and college, she had started to feel isolated. The helpline team re-opened her case so she could be provided with further support to address her isolation. 





DISCRIMINATION (2018)
Hanif, a 14-year-old boy contacted the Helpline via text asking if we only helped women. The team responded that help was provided to anyone who makes contact regardless of gender or religious belief or no belief. He responded by text requesting someone to call him. He explained that he had been subjected to racist and Islamophobic bullying at school. His parents had reported the matter to the police and the headteacher who took no action. 

Helpline Staff referred him to Tell Mama, an independent, non-governmental organisation which systematically records all reports of anti-Muslim hate incidents and crimes. Two weeks later his mother called the helpline to thank us for the referral to Tell Mama and explained that they were now being supported to challenge the failings of the school. Hanif had been moved to another school and was feeling more confident and safer. 





TRANSGENDER (2018)
Imran is a Muslim man in his 30s and he contacted the helpline because he felt that he had nowhere to turn to. He said that he had always felt like a woman and felt he was trapped inside a man's body. He explained he was in a professional job and although he lived near his family, he was living on his own which allowed him to dress up as a woman. However, Imran's family was religiously conservative, and he could never express his true identity to them. Imran's family had started to pressure him into getting married. Imran felt torn because on one hand he felt that he was committing a sin and on the other felt he could no longer carry on living a lie. Imran felt lonely and depressed and he had no one to talk to. 

The helpline staff reassured him that he was not alone in feeling this way and gave options about moving to a different city, so it would be easier for him to express his identity. They also informed him about specialist faith and culturally sensitive LGBT organisations who would be able to support him and where he could also meet other people who were in the same situation as him so he would feel less isolated. Imran felt more confident to gain knowledge that there were people that could help and support him and that there were other Muslim men in a similar situation to him. 





 
 
2017
 
DIVORCE (2017)
Anaya had an arranged marriage. When her spouse came to the UK he was abusive, which included marital rape. He also refused to financially support her. He would instead send his wages to his family abroad. When Anaya contacted a Shariah council for divorce, she felt uncomfortable at having to provide intimate details to three men. She contacted the helpline to intervene on her behalf as the panel was only willing to provide her with an Islamic divorce if she gave her husband a huge financial compensation amounting to over £10,000.

The helpline had Anaya's marriage certificate translated into English and challenged the Shariah council's assessment. However, when they did not cooperate, her case was referred to another trusted service with all of the paperwork summarising the case. Anaya was supported through the process and the Islamic divorce was issued without any financial compensation being required. 





SEXUAL EXPLOITATION / MENTAL HEALTH (2017)
A Muslim female teenager was groomed online and raped in different locations. She wanted to be referred to a faith and culturally sensitive counselling service to help her to cope with her trauma. She was referred to the internal MWN Counselling service and also provided support and advice on dealing with the criminal justice system. 





DOMESTIC ABUSE / EXTREMISM (2017)
Anna contacted the helpline because she was very frightened of her husband. He was extremely violent and would try and justify his actions by quoting verses from the Qu'ran she did not understand. He had put a tracker on her phone and would sometimes strip her and lock her outside. She said she was too frightened to call the police because her husband had told her she would not be believed. 

When the helpline explored the husband's past with Anna, she revealed that he had three previous marriages and that he had also been very violent towards previous partners. She also revealed that he had also been convicted of extremism / terror related offences abroad. The helpline contacted the police (including counter terrorism) and Anna was placed in safe accommodation. The helpline also referred the case to MARAC (Multi Agency Risk Assessment Conference) and made a referral for hardship fund support. 





CHILD SEXUAL ABUSE / SELF HARM (2017)
Noreen, a teenager contacted the helpline because she was self-harming and had regular suicidal thoughts. She said she contacted the helpline to distract herself. She had felt neglected by her parents growing up and her neighbour had sexually abused her until she was a teenager. She feels lonely and struggles to make friends at school. She also feels depressed all the time. Although she had eventually disclosed the abuse to her family and police were called and she has support from her school and social worker, she feels she can't talk to them openly. 

Noreen contacted the helpline over several weeks and just wanted someone to listen to her until she felt a bit more confident to cope with her feelings. The helpline was unable to make contact with her social worker or school as Noreen would not provide any details including identifying details. However, she was provided information about a local specialist free counselling service for youth. 





HOUSING / HOMELESSNESS (2017)
Maliha has three children and had lost her job and had fallen behind on her rent. She has also separated from her partner due to domestic violence. She had been served with an eviction notice to leave the property she was renting. She was worried about being made homeless with three young children. A referral was made to another organisation and social services. She was supported to apply for benefits and placed in emergency accommodation. 





 
 
2016
 
COMPLAINT ABOUT A PUBLIC SERVICE (2016)
19 year old Sadia contacted the helpline because she was upset that she had to repay repatriation costs to the Foreign Office for rescuing her from a forced marriage two years previously. Sadia's family had taken her to Pakistan and forced her into marriage. When she had contacted the British Embassy, she was made to sign a loan agreement before being put on a flight back to the UK. She was 17 years old at the time. 

As Sadia was on benefits she was struggling to repay the costs. The management team wrote to the Foreign Office challenging the policy including questioning that a minor was made to sign a loan agreement. The case was also anonymised and featured in the Guardian and the Independent in December 2016. The Foreign Office responded and are currently reviewing their policy. The media attention also resulted in donors coming forward to clear Sadia's debt. 





RESTRICTING FREEDOM / EMOTIONAL ABUSE USING RELIGION (2016)
Maha was only allowed to study away at university provided she returned to the family home after completing her degree. When her course came to an end, Maha's family were pressuring her to live at home. She did not want to and wanted to pursue a career. However, Maha's parents emotionally blackmailed her and used religious arguments, including that she cannot live alone without a male guardian, to pressure her into moving back to the family home. 

Maha felt guilty and believed that she was committing a sin by not listening to her parents. She was also worried her family may take her home by force. Maha contacted the helpline for faith-based support. Helpline staff informed Maha of her rights (both legal and Islamic) and provided her with counter arguments to her parent's religious rhetoric. Maha is now more confident in making her own choices and challenging family pressure.





FORCED MARRIAGE AND DISABILITY (2016)
A woman called the helpline because she was worried about her teenage daughter. The daughter has learning difficulties. Relatives abroad were pressuring her husband to take the daughter to Pakistan for marriage to facilitate British citizenship. She was worried that her husband would cave into family pressure and force their daughter into marriage. The helpline explained the law and provided detailed advice on what steps she could take to protect her daughter including the use of Forced Marriage Protection Orders. 





DOMESTIC ABUSE / SPIRITUAL ABUSE (2016)
Aziza, a woman in her 30s of Afghani background, contacted the helpline because she was very frightened. Her husband was very controlling and abusive, which included placing monitoring devices in the house. He didn't want her to go out anywhere and was even forcing her to get pregnant to try and restrict her from going outside. A few days earlier, he had called an Imam to the house. They locked her in a room, held down and forced her to drink some water while praying over her. With permission from Aziza, the helpline contacted the police and the husband was removed from the marital home. Aziza was also supported in accessing legal advice so she could make an informed choice of the next steps to take. 





MENTAL HEALTH (2016)
Aalia contacted the helpline because she was very depressed and had been feeling like this for a while. She had reached a point where she had started to feel suicidal and started cutting herself. She had been brought up in a very religiously strict household. She was constantly monitored by her parents and older brothers, which sometimes included verbal and physical abuse. 

Aalia was provided with advice and options for support, including being moved to safe accommodation. However, Aalia did not want to leave her family or get the police involved and wanted to at first try and stand up to her family. Local mental health support was contacted and Aalia was referred. However, she wanted faith-based counselling. She was therefore also referred to the helpline's internal counselling service, which allowed Aalia to receive telephone counselling. 





 
 
2015
 
RAPE AND SEXUAL VIOLENCE (2015)
A Yemeni woman in her 20s was raped by someone she knew in her community. She did not want to report the crime to the police because she was frightened that if her brothers found out she would be subjected to honour based violence. She felt that she would be blamed and accused of bringing shame to the family. She was depressed and kept having flashbacks about the incident and was worried about being pregnant. MWN Helpline contacted the nearest Sexual Assault Referral Centre and arranged an appointment for her. She was reluctant to attend so a Helpline Worker supported her through the process so she that she could receive specialist help.





FEMALE GENITAL MUTILATION (2015)
A Somali woman in her early 20s was still traumatised about the 'cutting' she experienced as a child. Her family had gone back to Somalia when she was seven. While her mother was out, her grandmother had taken her (and her sister) to have FGM. She recalled how she remembers bleeding all day and still feels upset thinking about it. She also explained how she suffers from recurring infections and problems with her periods. 

She said she had been feeling very depressed lately because she found out that she may need to have a hysterectomy. She was worried about marriage and also said her faith was fluctuating between being religious and doing things that she should not be doing. She said she really wanted to talk to someone. MWN Helpline provided her that space and time to talk and she was provided with details of a specialist FGM counselling service in London.





MALE VICTIM DOMESTIC VIOLENCE (2015)
A man in his 30s who was from Pakistan was being subjected to physical, emotional and financial domestic abuse following his marriage to a British woman. The perpetrators were both his wife and his in-laws. The abuse included threats to kill him. He was extremely depressed and fearful and was having suicidal thoughts. He was encouraged to report the threats and abuse to the police and he was referred to MWNUK's internal counselling service. With this assistance he was able to leave his abusive situation.





TRAFFICKING (2015)
Eliza emigrated from Czech Republic with her three children, having met a man online who helped her to come to the UK. He took her to the job centre, obtained her National Insurance number but did not let her leave the house, unless she was supervised. Her children were not allowed to attend school. She shared one room with her children and was emotionally and physically abused. She could not speak any English but during the supervised visits to a local park she made friends with a local Muslim woman who called the helpline for help. The helpline contacted Hope for Justice. A plan was agreed with the friend and eventually they were able to rescue the family who are now in a place of safety. 





SEXUALITY AND FORCED MARRIAGE (2015)
 A Pakistani woman in her 20s was worried that her parents had become suspicious about her sexuality; they had started questioning her about the relationship with a female friend. They had started talking about getting her married. She did not want to get married and wanted to move in with her girlfriend. She said she was worried but also confused because she did not want to continue lying to her parents and was considering coming out to them so they would no longer pressure her to get married. 

She wanted to speak to someone that would understand her situation and advise her. She was provided with safety advice (for herself and her partner) and encouraged not to say anything to her parents until she was safe i.e. had moved out. She was advised to contact the police immediately if she was in danger. She was informed about her rights including that forced marriage is against the law. She was also put in touch with someone who works on Muslim LGBT issues to talk about her sexuality in more detail. This would help her to consider the consequences of disclosing and of not disclosing to her parents, before making her decision.





 
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The MWN Helpline is operated by Muslim Women's Network UK.  We would like to thank all of our funders for supporting us to set of the MWN Helpline, one which is the Awards for All Big Lottery Fund.  Not all of our funders wish to be promoted.
 
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