About Us Issues Videos Support Us Other Helplines Reviews & Case Studies Contact Us Donate
Issues Housing & Homelessness  

Housing & Homelessness

A number of different personal and social factors can contribute
towards people becoming homeless. These may include: debts, mortgage or rent arrears, eviction, unemployment,  breakdown in family relationships and disputes, domestic violence and abuse, poor physical and mental health, coming out of care or prison, drugs or alcohol problems etcIf you contact the MWN Helpline we will signpost you to the most appropriate service according to your situation. For example, we could help find the contact numbers for your local council or if appropriate help to find you a refuge. However, you may find the information below useful.

Emergency Housing from your Local Housing

Your council has a duty to provide accommodation to those considered in priority need such as vulnerable people.  You should contact your local council's housing department. All councils should have a 24 hour telephone service for people in emergency situations.

National Domestic Violence Helpline (0808 2000 247)
Women who become homeless because of abuse, violence or threats may be able to get a place in a refuge.  Many refuges are run by Women's Aid or Refuge, who jointly run the helpline. They can help you find a refuge.

Shelter's Free Housing Advice Helpline (0808 800 4444)
The helpline provides advice and information for people with a housing problem or who are homeless. Issues dealt with include housing rights, harassment, illegal eviction, rent and mortgage arrears, disrepair, housing benefit, domestic violence, hostel placements and finding accommodation.

Night Schemes for 16 to 25 year olds
If you're aged 16 to 25 and homeless, a 'Nightstop' scheme in your area may be able to arrange temporary emergency accommodation with someone with a spare room in their home.  This scheme is run by DePaul UK.  The scheme provides safe emergency accommodation for homeless young people aged 16-25 in the homes of approved volunteer hosts. Each volunteer provides a private bedroom, an evening meal, breakfast and washing facilities and toiletries. This can be for one night a week, for days at a time, for up to six weeks.

Housing Associations
Housing associations are not-for-profit organisations that provide permanent, rented accommodation. They provide accommodation for people on low incomes who cannot afford to buy or rent privately, including those who are homeless or living in poor conditions. To get housing association accommodation you usually have to register on a waiting list and allocations are usually made according to the level of housing need. Most homes are rented to people nominated by local councils.
Contact an organisation about this issue
MWN Helpline is not responsible for the accuracy of the information provided and listing any organisation does not imply its endorsement.
  You can also Find help using our system below
Find national and local organisations
Shelter (England)
Phone:0808 800 4444 Provide advice on housing and homelessness.
Shelter (Sotland)
Phone:0808 800 4444 As part of Shelter Scotland's work to tackle homelessness, we run many different projects across Scotland. These projects are developed to address local needs, but also to demonstrate solutions for others to implement. Search for service here.
Contact us for help
Call Us
10am to 4pm (Mon To Fri)
0800 999 5786
(free from mobiles and landlines)
0303 999 5786
(Usual call rates apply)
Text Us
Text any time on
07415 206 936
We will respond during operating hours.
Email Us
We will respond during operating hours.
Webchat Us
10am to 4pm
Comic Relief
Awards for All Logo
Cabinet Office
Tudor Trust
Our Supporters
The MWN Helpline is operated by Muslim Women's Network UK.  We would like to thank all of our funders for supporting us to set of the MWN Helpline, one which is the Awards for All Big Lottery Fund.  Not all of our funders wish to be promoted.
Comic Relief Awards for All Logo Cabinet Office Tudor Trust
Our Ambassadors